Lind Street Osteopathy

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Policy

Privacy Policy

Last updated: August 2025

Lind Street Osteopathy (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website or services.

1. Who We Are

Lind Street Osteopathy is a healthcare practice providing osteopathy services in the UK.

If you have any questions about this policy, you can contact us:

Email: serenagjohnson@gmail.com

2. The Information We Collect

We may collect and process the following types of personal data:

  • Identity and contact details: your name, phone number, email address.

  • Health information: details relevant to your treatment, medical history, and appointment notes.

  • Payment information: if you pay for services directly.

  • Technical information: IP address, browser type, and website usage data (via cookies/analytics).

3. How We Use Your Information

We use your personal data to:

  • Provide osteopathy services and manage appointments.

  • Communicate with you about bookings, changes, or reminders.

  • Maintain accurate medical records.

  • Comply with legal and regulatory obligations.

  • Improve our website and services.

4. Lawful Basis for Processing

We process your personal data under the following legal bases:

  • Contract: to deliver osteopathy services you request.

  • Legal obligation: to maintain accurate health and treatment records.

  • Consent: when you agree to receive marketing or updates.

  • Legitimate interests: to improve our services and ensure site security.

5. How We Store and Protect Your Data

  • Your records are stored securely and only accessible to authorised personnel.

  • We implement safeguards to protect against unauthorised access, disclosure, or misuse.

  • We only retain data for as long as necessary to provide services and meet legal requirements.

6. Sharing Your Data

We will not sell or rent your personal data. We may share it with:

  • Other healthcare providers (only with your consent, unless required by law).

  • Regulators or authorities when legally required.

  • Service providers (e.g., secure practice management or payment systems).

7. Cookies and Analytics

Our website may use cookies or analytics tools to understand visitor behaviour and improve your experience. You can manage cookie preferences through your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access a copy of your data.

  • Request corrections if data is inaccurate.

  • Request erasure of your data (“right to be forgotten”).

  • Restrict or object to processing.

  • Data portability.

To exercise these rights, please email: serenagjohnson@gmail.com.

9. Complaints

If you have concerns about how we handle your data, please contact us first.

You also have the right to complain to the UK Information Commissioner’s Office (ICO):

www.ico.org.uk | Tel: 0303 123 1113

10. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised “Last updated” date.